Customer care & support:
* We are open between 9-17 Mon-Fri CET+1.
* Please allow a maximum of 24 h for answers to questions sent via e-mail.
Kristina Pentti, Founder & CEO
Jyrki Taiminen, COO
Eva Pentti-Kortman, PR & Communications
Jaana Ailus, Head of R&D
What does the name Laponie mean?
Laponie was a legendary 80s Finnish skincare brand, and we love the name so much we wanted to bring it back. It's also French for Lapland, the wild, northern part of Scandinavia. Here nature is pushed to its very limits, rolling with the punches. For us, that's pretty no-nonsense.
What does the concept of skin days mean?
Skin is like hair, some days are good and some days are bad. That’s why our products are made for skin days rather than specific skin types. Climate, sleep, or lack of it, food, stress levels, hormones and a myriad of other factors can influence the appearance of skin, and so in terms of skin issues we've taken an approach that looks more to the life your are currently living than trying to typify your skin. Which is not to say specific skin types don't exist. We're just trying to point out that somedays dry, oily, combination or sensitive just may not cut it.
Where are your products made?
Our products are made in Finland and in Sweden. All our products are developed in our lab in Espoo, Finland.
Where can I buy your products?
www.laponieskincare.com (shipping to the EU, Norway and Switzerland)
www.houseoforganic.fi (shipping to Finland only)
www.ruohonjuuri.fi (shipping to Finland and select EU countries)
www.ulala.dk (Denmark only)
IN STORE Finland
Ruohonjuuri Kamppi, Helsinki
Ruohonjuuri City, Helsinki
IN STORE Holland
Hutspot Van Woustraat, Van Wouvstraat 4, Amsterdam
Hutspot, Magna Plaza, Nieuwezijds Voorburgwal 182, Amsterdam
Do you use only natural or organic ingredients?
We go for quality, safety, proven results and sustainability, be they in natural or synthetic form. Natural or organic is not necessarily better or safer than synthetic; many natural, especially organic, ingredients contain e.g. fragrance components that can irritate sensitive skin. Conversely, we know that some synthetic raw materials may not be sustainable. What ultimately drives our choice is how our own skins react - we test everything on ourselves and consumer panels.
Can I use Laponie products on my kids?
Our All-Around Balm is well suited for kids from age two and up. Remember to patch test.
Are all your products fragrance-free?
Our Face Oil and All-Around Balm are fragrance-free. Our Cleansers, our Toner Spray and Face Cream contain no added fragrance.
Can I use your products during pregnancy and while breastfeeding?
Yes, our products are safe to use during pregnancy and when breastfeeding. Please not, that both our Face Oil and our All-Around Balm contain high amounts of argan oil. If you are allergic to nuts, you should always consult your doctor and patch test before using these products.
Are your products gluten-free?
Yes, all our products are gluten-free.
Are your products vegan?
Yes, all our products are vegan.
Can I use your products if I am allergic to nuts?
Both our Face Oil and our All-Around Balm contain high amounts of argan oil. If you are allergic to nuts, you should always consult your doctor and patch test before using these products.
From where do you source your raw materials?
We strive to use as locally and sustainably sourced and produced raw materials as possible. We always aim to optimise quality, safety, proven results and sustainability, regardless of natural or synthetic origin. We source primarily from Europe. Our argan oil is sourced from Morocco and the bisabolol we use is from Brazil. Our liquorice root comes from Japan and the giant kelp from South America.
Do you test on animals?
No, we never test our products on animals or use raw materials that are tested on animals.
Is your product packaging recyclable?
Yes. For packaging, we use glass with rubber and/or plastic details (caps and droppers) and aluminium with plastic details (caps). Our labels are made of plastic. Our outer packs are made of cardboard.
How do I choose the right product for me?
If you are unsure which product to choose or how to use a product, please drop us an email at firstname.lastname@example.org.
How can I pay?
You can pay with PayPal and Klarna. Choose your payment option when you check out. PayPal offers payment by credit card or your PayPal account in all countries (to which we currently offer shipping). Klarna offers payments by credit card, bank transfer, Klarna invoice or Klarna instalment payment. All of Klarna's payment options are available in Finland, Sweden, Norway, Germany, Austria and Holland. For credit card payments, Klarna is available in all countries (to which we currently offer shipping).
Can I write a review in my own language?
Yes. Please note that we translate all reviews to English, so that all our customers can find your comment helpful.
What is your returns policy?
We have a 30 day returns policy. If 30 days have gone by since your purchase, we unfortunately cannot offer you a refund.
To be eligible for a refund, your item must be unopened, unused and in the condition in which you received it. It must also be in its original packaging. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your refund is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
You are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Can I make an exchange?
We can only replace products if they are defective or damaged. Please notify us of any defects or damages immediately upon reception or as soon as you notice any defect or damage. If you wish to exchange your faulty product for a new one send us an email at customercare(at)laponie.com.
Can I send a gift?
Yes. At check out enter the delivery address of the person to whom you are sending your gift. Please note, at this moment we are unable to provide gift wrapping.
Shipping - countries, delivery times and pricing
At the moment, we ship to countries in the EU (including the UK), Norway and Switzerland. For shipping to other countries, please contact us at customercare(at)laponieskincare.com.
Please note, the final purchase price may change when you enter your delivery address. Please note, at the moment, we offer only standard shipping.
For Finland, Sweden and Denmark, we provide free shipping on all purchases. Please allow 2-5 business days for delivery.
For Norway and other EU countries we provide free shipping on all orders over 25€. On orders below 25€, we will charge a country specific flat rate for standard shipping calculated at check out. For EU countries please allow 2-5 business days for delivery, and for Norway and Switzerland please allow 5-7 business days for delivery.
Please see country specific shipping rates for orders under 25€ below:
EU Zone 1 (Belgium, Germany, Luxembourg, Netherlands)
Standard shipping 8€
EU Zone 2 (France, Ireland, UK)
Standard shipping 10€
EU Zone 3 (Austria, Bulgaria, Croatia,Republic of Cyprus, Czech Republic,Estonia,Greece,Hungary, Italy, Latvia, Lithuania, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, Spain)
Standard shipping 12€
Standard shipping 12€
I haven't received my order - what do I do?
If you don't receive your order, please contact us at customercare(at)laponieskincare.com
When your order is shipped, you will receive a shipping confirmation to your email, usually within a maximum 3 days from ordering.
Orders in Finland are delivered via the Finnish Post and orders in Sweden by DHL. All other countries are operated by FedEx. When your order is available for pickup (Finland and Sweden) or is out for delivery (all other countries), you will be notified by respective courier. Please note, that should you fail to pick up or receive your order, we will re-ship you order once. Please contact email@example.com for any inquiries.